Commonly asked questions

What is ecotourism?
  • Ecotourism is a form of sustainable travel that supports the conservation of natural environments, respects local cultures, and promotes economic development for local communities. It involves responsible travel to natural areas, focusing on education, conservation, and low-impact visitor behavior. We as a business are committed to reducing our environmental footprint as much as we can. Read more here
What types of tours do you offer?
  • We offer a variety of tours including cultural heritage, hiking, citizen science, wildflower, photography and nature trail tours. Each tour is designed to minimise environmental impact and provide educational insights into human habitation, various cultures and ecosystems.
What measures do you take to ensure your tours are sustainable?
  • We implement several measures including limiting group sizes, using eco-friendly transportation, employing local eco-guides, reducing waste, supporting local economies, and choosing accommodations that adhere to sustainable practices. We also follow Leave No Trace principles on all our tours.
Are your tours suitable for families?
  • Yes, we offer family-friendly day tours that are suitable for ages 8-80. Our day tours are designed to be educational and engaging for children, providing a memorable and enriching experience for the whole family.
    How do you support local communities?
    • We support local communities by employing local eco-guides and staff, sourcing supplies and services from local businesses, and promoting cultural exchange. We actively support community projects and initiatives like Maranoa Wildlife Caring & Education Centre.
    How physically demanding are your tours?
    • The physical demands vary by tour. We offer a range of activities from leisurely walks to more challenging multi-day hikes. Each tour description includes information on the level of physical fitness required. If you have any concerns about your ability to participate, please contact us for advice.
    How can I book a tour?
    • You can book a tour directly through our website by selecting your desired tour and following the booking instructions. If you have any questions or need assistance, our team is available to help you via phone or email.
    Do you take groups bookings?
    • Yes, we can host groups up to 16 for day or multi-day excursions. Talk to us about your preferred dates. We can also provide a hop-on/hop-off guide service for larger groups using your vehicle.
    What is the group size for your tours?
    • Group sizes vary by tour but are typically kept small to enhance the experience and minimise environmental impact. Most tours accommodate up to 16 participants, allowing for a more personalised and immersive experience.
    What is your cancellation policy?
    • Our cancellation policy depends on the specific tour and booking conditions. Generally, we offer a full refund for cancellations made well in advance, with partial refunds or credits for later cancellations. We recommend purchasing travel insurance to cover unexpected changes.
    What payment methods do you accept?
    • We accept major credit cards and direct bank deposits. Full payment details and instructions are provided during the booking process.
    Can you accommodate dietary restrictions?
    • Yes, we strive to accommodate dietary requirements on tours where food is included. Following your booking request, you will receive a link to an online form. We will make the necessary arrangements to accommodate your dietary needs.
      How do I prepare for my trip?
      • Preparation tips include reading through the detailed itinerary and packing list we provide. Our team is available to answer any questions you may have during your preparation.
      What should I pack for an ecotourism trip?
      • Packing recommendations vary depending on the destination and type of tour, but generally include comfortable clothing suitable for outdoor activities, sturdy hiking shoes, a reusable water bottle, biodegradable toiletries, sun protection, insect repellent, and any personal medications. A detailed packing list will be provided for each tour.

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